At ShoesStoreHey.us, we aim to provide reliable and transparent shipping services. This Shipping Policy outlines our order processing, delivery timelines, and related information.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed or shipped on weekends or public holidays
Once your order has been processed, it will be prepared for shipment.
Shipping Time
- Estimated Delivery Time: 7–15 business days
- Delivery times may vary depending on destination, customs clearance, weather conditions, or carrier delays
Shipping times are estimates and are not guaranteed.
Shipping Destinations
We ship to most international destinations. Availability may vary based on location and local regulations.
Shipping Costs
- Shipping fees (if applicable) will be calculated and displayed at checkout
- Promotional or free shipping offers may be available from time to time
Tracking Information
Once your order is shipped, tracking information will be provided when available. Tracking updates may take time to appear depending on the carrier.
Customs, Duties & Taxes
- Customers are responsible for any applicable customs duties, taxes, or import fees
- Customs policies vary by country, and we have no control over these charges
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete. ShoesStoreHey.us is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Lost or Delayed Shipments
If your order does not arrive within the estimated delivery timeframe, please contact our customer support team. We will assist you in resolving the issue.
Damaged Packages
If your package arrives damaged, please contact us promptly with photos and your order number so we can assist you accordingly.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect once posted on this page.
Contact Us
If you have any questions about this Shipping Policy, please contact us through the Contact Us page on ShoesStoreHey.us.