What is ShoesStoreHey.us?
ShoesStoreHey.us is an online store specializing in women’s fashion, offering a curated selection of clothing and footwear designed for everyday wear and modern lifestyles.
Is ShoesStoreHey.us a new brand?
Yes. ShoesStoreHey.us is a new and growing online brand focused on providing quality products and reliable customer service.
Orders
How do I place an order?
Browse our website, select your preferred items and sizes, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.
Can I cancel or change my order?
Orders may be canceled or modified within 12 hours of placement. Once an order enters processing or shipping, changes are no longer possible.
Will I receive an order confirmation?
Yes. An order confirmation email will be sent to you after your purchase is completed.
Shipping
Where do you ship?
We ship to most international destinations. Shipping availability may vary depending on your location.
How long does shipping take?
- Processing Time: 1–3 business days
- Estimated Delivery Time: 7–15 business days
Delivery times may vary due to customs clearance, carrier delays, or external factors.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has been shipped and becomes available.
Payments
What payment methods do you accept?
We accept PayPal, major credit cards, and debit cards.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your payment information.
Returns & Exchanges
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided items are unused, unworn, unwashed, and in original condition.
How do I request a return or exchange?
Please contact our customer support team with your order number and request details. Once approved, we will provide return instructions.
When will I receive my refund or replacement?
- Exchanges: Replacement items are shipped within 3 business days after the returned item is received and inspected
- Refunds: Approved refunds are processed within 3 business days after inspection
Products
How do I choose the right size?
Please refer to the size guide available on each product page. If you need assistance, feel free to contact our support team.
Are product images accurate?
We strive to display accurate images. However, slight differences in color or appearance may occur due to lighting or screen settings.
Account & Privacy
Do I need an account to place an order?
No. You can check out as a guest. Creating an account allows you to track your orders more easily.
How is my personal information used?
Your personal information is used only to process orders and improve our services. Please refer to our Privacy Policy for more details.
Customer Support
How can I contact you?
You can reach us through the Contact Us page on ShoesStoreHey.us. Our support team will respond as soon as possible during business hours.
What should I do if my order is delayed or missing?
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you promptly.
Updates
Can this FAQ be updated?
Yes. We may update this FAQ at any time. Any changes will be posted on this page.