At ShoesStoreHey.us, we want you to feel confident about your purchase. If you are not fully satisfied with your order, we offer a clear and fair exchange and return policy as outlined below.

Eligibility for Exchanges and Returns

  • Requests must be submitted within 30 days of receiving your order
  • Items must be unused, unworn, unwashed, and in original condition
  • All original tags and packaging must be included
  • Items showing signs of wear, damage, or alteration are not eligible

Certain items marked as final sale or clearance may not be eligible unless otherwise stated.

How to Request an Exchange or Return

To initiate an exchange or return, please contact our customer support team within 30 days of delivery. Provide your order number and details of your request.

Once approved, we will send you detailed return instructions.

We recommend using a trackable shipping method to ensure the safe return of your items. ShoesStoreHey.us is not responsible for lost or delayed return shipments.

Exchanges

  • Exchanges are subject to product availability
  • Once we receive the returned item and confirm it meets our requirements, the replacement item will be shipped within 3 business days
  • If the requested replacement is unavailable, a refund will be issued to the original payment method

Returns and Refunds

  • Returned items will be inspected upon receipt
  • Approved refunds will be issued to the original payment method
  • Refunds will be processed within 3 business days after inspection and confirmation
  • Original shipping fees are non-refundable, unless the return is due to our error

Refund processing times may vary depending on your payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • If the return is due to our mistake, we will cover the return shipping cost

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly with photos and your order number so we can assist you as quickly as possible.

Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will take effect once posted on this page.

Contact Us

If you have any questions about this Exchanges and Returns Policy, please contact us through the Contact Us page on ShoesStoreHey.us.